At Asurion, our teams work collaboratively to innovate and serve customers while ensuring employees succeed and feel valued. We don't just provide customers with exceptional service — we create a positive experience for our employees, helping them grow their careers while they help customers enjoy and do more with their technology.
Who is the Supply Chain Specialist
You enjoy working in logistics centres where the timely fulfilment of customers orders take priority. You will support the Operations Lead in ensuring that daily work activities in the different sections, such as Order Processing, Fulfilment and Receiving Operations are carried out according to plan, and guiding and training team members
Key Responsibilities
Key Duties:
- Responsible for at least two work streams, ensuring daily output are met, and team members are provided with guidance and training where needed. The work streams are in the following areas:
- Fulfilment & Outbound
- Walk-in Hub situated in TLC
- Customer Experience and Fulfilment Quality
- Receiving & Inbound
- Inventory and Warehouse Management
- Product Quality Inspection & Control
- Product Repair
You will be the go-to person for
- Operation Documents Governance for the streams you are assigned to
- Conducting regular internal audit to meet compliance and established operation standards
- Customer/supplier escalations
- Authorised Service Providers reviews against established KPIs
Customer Experience & Fulfilment Quality
You will co-own the responsibility for
- Overseeing the daily operations for walk-in hub situated in TLC
- End to end Customer Experience design and work processes for both the walk-in hub and delivery fulfilment fleet
- Reporting of service quality for all customer fronting touchpoints; including RCA for underperformance and continuous improvement initiatives
You will also undertake the role of a Continuous Improvement Champion in our Business Health Assessment Initiative, and to proactively identify and manage opportunities for improvement
Qualifications:
- 3-4years supply chain experience in consumer electronics or telco industry
- Experience in partner management and projects exposure using lean concepts, and waste management would be useful.
- Conversant with MS Office, Advance MS Excel, Dax 365
Get to know us:
Our journey has taken us from a small startup to the biggest tech care company in the world. We'll continue to evolve, but our integrity and commitment to our customers and partners will stay the same. With offices worldwide and working with respected companies you've heard of and whose products you love, Asurion's 24,000 employees and counting deliver a seamless, award-winning customer experience to our nearly 300 million customers, anticipating their needs and providing tailored services reachable within one touch. We are regularly recognized for our excellence in service, customer support and as a best place to work.
