Supervisor

Job Summary

The Shop Supervisor is responsible for overseeing the daily operations of the hairdressing/barber shop, ensuring high-quality customer service, smooth workflow, and compliance with company standards. This role involves supervising staff, managing schedules, supporting sales targets, and maintaining a clean, safe, and professional shop environment.

Key Responsibilities

Operations & Customer Service

• Oversee daily shop operations to ensure smooth and efficient workflow

• Ensure excellent customer service and handle customer feedback or complaints professionally

• Maintain shop cleanliness, hygiene, and safety standards at all times

• Ensure compliance with company policies and relevant regulatory requirements

Staff Supervision & Management

• Supervise hairstylists, barbers, and support staff

• Prepare staff schedules, manage attendance, and ensure adequate staffing levels

• Train and coach staff on service standards, customer service, and shop procedures

• Monitor staff performance and provide feedback to management

Sales & Business Support

• Support sales targets and promote services, packages, and retail products

• Monitor daily sales, cash handling, and basic reporting

• Assist with stock control, ordering of supplies, and inventory checks

Administrative Duties

• Prepare daily or weekly reports as required

• Coordinate with management on staffing needs, promotions, and operational issues

• Assist with onboarding of new staff when required

Requirements

• Minimum 5-7 years of experience in a hairdressing or barber shop environment

• Prior supervisory or team lead experience preferred

• Ability to work weekends, public holidays, and shift hours

• Familiarity with hygiene and safety standards in the grooming industry

WOLA Recruitment Pte Ltd

EA License No: 23C1703

EA Personnel: Thea Cheah

EA Personnel Reg No: R23118878