Supervisor

Key Responsibilities

• Operations Management: Oversee daily opening/closing procedures, ensure adherence to company SOPs, and manage inventory/supplies.
• Staff Leadership: Train, mentor, and schedule employees to ensure high performance and service quality.
• Customer Experience: Handle customer inquiries, feedback, and complaints to ensure high satisfaction levels.
• Quality Control: Prepare beverages, calibrate equipment, and maintain strict cleanliness and safety standards.
• Administrative Tasks: Manage cash, process orders, and prepare performance reports.

Requirements

• 1-2 years of relevant experience.
• Excellent communication and interpersonal skills.
• Ability to work shifts, including weekends and public holidays.