Supervisor Visitor Service Officer (2 Locations)

Contract Period:

• 1 Jun 2026 to 31 May 2027 + 1 Yr Optional Extension.

Deployment:

• Tues to Sun- 9am to 5.30 pm.
• 6 days/ Week

Scope of Works:

1. Perform front counter duties including collection of fees for museum admissions, events/ activities/ programmes, membership, and revenue from sales of merchandise and other ad-hoc charges in accordance with Standard Operating Procedures.
2. Greet and smile to welcome all visitors and walk-in enquiries, answer and/or redirect enquiries over telephone and email
3. Promote exhibitions, programmes and public docent tours
4. Collate daily takings, visitor arrival figures and profiles conduct daily gallery checks and replenish collateral
5. Assist visitors in way finding and any other matters that may arise
6. Prepare, loan and guide visitors on the use of visitor amenities, audio equipment and/or mobile devices
7. Coordinate and facilitate group visits and private tour requests, including meet-and-greet
8. Conduct inspection of cleanliness, functionality of visitor amenities, AV and IT equipment and submit daily reports to the Manager (when required)
9. Manage the sale of merchandise and catalogues at the counter (when required)
10. Approach visitors proactively to collect feedback about the museum or the galleries and collate feedback reports and handle all customers enquiries and feedback professionally
11. Manage registration of public guided tours on-site and checking and confirming guide/docent's attendance
12. Guide visitors on the use of ticketing kiosk and/or digital initiatives adopted by the museum
13. Introduce and highlight key exhibitions to visitors.
14. Receive, check, tag and storage of merchandise replenish stocks in the shop whenever stock level is low.
15. Ensure the merchandise is properly displayed according to the visual merchandising guidelines and layout plans.
16. Well-versed in product knowledge and able to introduce and explain curatorial intent of merchandise to visitors.
17. Maintain knowledge of current sales and promotions, policies regarding payment and goods exchanges, merchandise reservations and security practices.
18. Assist & support various workshops/ events/ programmes.
19. Coordinate venue bookings.
20. Other daily operational and administrative duties as assigned.