Supervisor

Key Responsibilities:

1. Operational Management:

• Plan and schedule daily delivery routes and collection assignments for drivers to maximize efficiency and meet tight deadlines.
• Allocate appropriate vehicles and resources (e.g., lorries, vans, prime movers, trailers) based on cargo size, type, and destination.
• Monitor real-time progress of all vehicles using GPS tracking systems.
• Handle urgent ad-hoc requests and troubleshoot operational issues as they arise (e.g., vehicle breakdowns, traffic delays, last-minute order changes).

2. Team Leadership & Administration:

• Supervise, coach, and motivate a team of drivers and assistant helpers.
• Manage driver attendance, schedules, shift rotations, and overtime.
• Conduct regular team briefings on safety, performance, and daily operational goals.
• Perform annual performance reviews and identify training needs for the team.

3. Safety & Compliance (Critical in Singapore):

• Enforce strict adherence to all Land Transport Authority (LTA) regulations, including permitted weights, vehicle dimensions, and road traffic laws.
• Ensure drivers possess valid and appropriate driving licenses (e.g., Class 4 for heavy goods vehicles).
• Champion workplace safety and health (WSH) standards, conducting regular safety meetings and toolbox briefings.
• Oversee vehicle maintenance schedules, ensuring all vehicles undergo mandatory periodic inspections and are repaired promptly.
• Manage the application and validity of required permits (e.g., parking, off-peak driving, Certis CISCO access passes for secure areas).
• Ensure all cargo is properly secured and that drivers are trained in handling different types of goods (e.g., hazardous materials, chilled products).

4. Customer Service & Communication:

• Serve as the primary point of contact for drivers in the field, providing support and instructions.
• Liaise with customers, warehouse managers, and customer service teams to provide updates and resolve any delivery issues.
• Handle and document customer feedback and complaints professionally, implementing corrective actions.

5. Administrative Duties:

• Review and verify drivers logbooks, trip sheets, and fuel consumption reports.
• Prepare and submit daily/weekly operational reports to the Transport or Logistics Manager.
• Manage petty cash for tolls, parking, and other incidentals (e.g., ERP charges).
• Assist in budgeting and controlling operational costs like fuel, maintenance, and overtime.

Job Requirements and Qualifications:

Experience:

• Minimum of 3-5 years of experience in a transport or logistics operations role, with at least 2 years in a supervisory capacity.
• Proven experience managing a fleet of commercial vehicles in Singapore is highly advantageous.
• Solid understanding of Singapore's road network, including key industrial areas, port (PSA), and airport logistics parks.

Skills & Knowledge:

• In-depth knowledge of Singapore's LTA regulations for goods vehicles, including the Road Traffic Act.
• Familiarity with Workplace Safety and Health (WSH) Act and best practices for transport operations.
• Strong planning and routing skills, often using software or GPS tracking platforms.
• Excellent leadership and interpersonal skills to manage a diverse team.
• Proficient problem-solving and decision-making abilities under pressure.
• Competent in using Microsoft Office Suite (Word, Excel, Outlook) and transport management systems (TMS).

Qualifications:

• Minimum: GCE N/O Levels or equivalent.
• Preferred: Diploma in Logistics, Supply Chain Management, Business Administration, or a related field.
• Valid Singapore Class 3 driving license is mandatory. Possession of a Class 4 license is a significant advantage.

Personal Attributes:

• Safety-First Mindset: Uncompromising attitude towards safety for drivers, the public, and the cargo.
• Results-Oriented: Focused on meeting KPIs for on-time delivery, cost control, and efficiency.
• Strong Communicator: Able to give clear instructions and communicate effectively with staff and management.
• Resilient and Adaptable: Able to handle the high-pressure, dynamic nature of logistics with long and often irregular hours (including early mornings or weekends).
• Calm Under Pressure: Ability to remain composed and make sound decisions during emergencies or operational disruptions.