SUPERVISOR

. Undertake a busy and fast-paced role with varied duties

. Monitor and ensure the quality of food, guest services, hygiene, cleanliness, and tidiness to achieve total customer satisfaction and meet the company's standards

. Assist in overseeing day-to-day operations to deliver a high level of service for our guests consistently

. Welcome and acknowledge all guests according to standards.

. Provide food and drink recommendations to guests.

. Handle administrative duties, including stock ordering, staff roster, billing, daily report, and duty assignments

. Resolve personnel problems, hire new staff, and evaluate staff performance

. Handle and resolve issues or complaints in a professional manner

. Any other appropriate duties and responsibilities as assigned by the Management

. Carry out regular checks of all areas of the outlet to ensure cleanliness and tidiness at all times and the functionality of all facilities.

. Conduct briefings and updates to the staff.

. Ensure proper festive decorations and food are displayed in order.