Supervisor

Job Description:

• Supervise and coordinate daily restaurant service operations.
• Lead, train and guide service staff to ensure smooth and efficient operations.
• Ensure high standards of customer service and guest satisfaction.
• Assign daily duties and monitor staff performance.
• Assist with staff scheduling and manpower deployment.
• Handle customer enquiries, feedback and complaints professionally.
• Ensure orders are taken accurately and served promptly.
• Coordinate closely with the kitchen team to ensure smooth food service.
• Monitor table turnover, service flow and overall dining operations.
• Ensure the restaurant is clean, presentable and maintained according to company standards.
• Ensure compliance with food safety, hygiene and workplace safety requirements.
• Assist with opening and closing procedures.
• Monitor inventory and service equipment where required.
• Support the Outlet Manager in achieving operational and sales targets.
• Perform other duties as assigned by the management.

Requirements

• Relevant experience in restaurant or food and beverage operations.
• Previous experience in a service supervisory or senior service role is preferred.
• Strong customer service and communication skills.
• Good leadership and team management abilities.
• Able to handle customer feedback and operational issues professionally.
• Able to work in a fast-paced restaurant environment.
• Responsible, organised and service-oriented.
• Willing to work shifts, weekends and public holidays when required.