Operation Management - day to day operation of the Sector accounts and technical solution.
Ensure fulfilment of scheduled commitments for Field Service / NDCFM Team.
Ensure good planning and execution of service schedules / standby team deployment.
Plan and conduct regular training to ensure updated working knowledge for the service / facilities engineer, proactive role as Mentor.
Workplace Health and Safety (WHSC) motivate department staff and ensure safe & conducive work environment.
Manage customers expectation and contract deliverables.
To prepare root cause analysis reports for equipment / product failures.
To attend major shutdown activity of assigned accounts.
Forge strong vendor relationships and manage vendor service level agreement performance.
To implement the Lifecycle Replacement Programme for all M&E equipment/system, business continuance and service restoration strategies, create opportunities and assist to meet sales revenue targets.
Provide support for any emergencies / recovery process.
Continuous Improvement - Ensure continuous site improvements in areas of M&E Infrastructure, green initiatives and operational processes.
Conduct regular review of Technical Refresh for customers.
Monitoring and Control Management - responsible to ensure mandatory activities / tasks are being delivered within stipulated timeline / key milestones.
Meet delivery schedules in data uploading as prescribed by our client and in-house process.
To ensure Client's Premises / Facilities are in full compliance to the Group / Local's standards and regulatory requirements.
Support Project - Site Acceptance Test (SAT), Integrated System Test (IST), Testing and Commissioning (T&C), User Acceptance Testing (UAT).
Familiarisation of System software (ERP system and D365 System).
Guarantee correct entries into the system and eliminate gaps in data processing.
Standby for client emergency and service call.
Plan, conduct and management of daily Service / Facilities Team deployment, discipline and attendance administration.
Conduct Toolbox Meeting.
Assist in training staff members on proper work processes, operating procedures, equipment servicing, etc.
Motivate site staff and ensure safe & conducive work environment.
Arrange for parts and services procurement to support operations.
Ensure the implementation and communication of company policies to direct reports.
Manage onsite vendors and ensure timely and quality work.
Provides solution proposals to clients for issues encountered on site.
Supports and cover duties for other Supervisors across the division as required.
Direct supports senior management and in the absence of the Manager.
Responsible for timely quotation submission and obtain of vendor quotation.
Ensure good planning and execution of service schedules.
Ensure fulfilment of scheduled commitments for Service / Facilities Team, and optimise staff utilisation and deployment.
