Job Description

Job Summary

Supervise and coordinate daily business operations to ensure efficient workflow, high service quality, and customer satisfaction. Manage staff scheduling, monitor performance, oversee inventory control, and maintain compliance with safety and company standards.

Responsibilities

Supervise daily business operations to maintain efficient workflow and operational continuity
Coordinate staff duties and monitor employee performance to optimize productivity
Assist in scheduling staff shifts, tracking attendance, and allocating tasks effectively
Monitor service quality by evaluating customer interactions and ensuring satisfaction
Handle customer feedback promptly and resolve operational issues to improve service delivery
Monitor inventory levels, manage supplies, and maintain accurate stock records for operational readiness
Ensure workplace cleanliness, safety standards, and compliance with company procedures
Prepare and submit daily operational reports to support management decision-making