supervisor

Roles & Responsibilities

You will handle everything from developing staff and managing unit financials, to ensuring an authentic experience that offers guests a departure from the ordinary. This role is based in the field and works directly with the senior leadership.

The Senior F&B Operations Manager will assist the Restaurant Manager in all her/his responsibilities by coordinating and managing the operation of the F&B outlet, ensuring internal and external customer satisfaction, productivity, maximization of revenue and resources, and effective control.

Responsibilities:

• Work directly with HR to hire the best teams in Singapore
• Conduct training and orientation along with HR support to set up new managers and team members for success
• Build and promote a deep bench of talented unit leaders and team members
• Assist with the creation of Singapore KPIs and revenue targets, and ensure the team is focused on them on a daily basis
• Work with key suppliers and partners to ensure purchasing and inventory management is managed to ensure the highest quality and best COGS
• Visit Singapore units weekly through scheduled visits and detailed analysis
• Coach your team to ensure that each Unit consistently delivers against the quality and health and safety measures
• Be fully engaged in guest feedback loop, and ensure support for the continuous improvement process work with R&D and the Data analysis team to implement adjustments as required
• Work directly with Senior Management and ensure collaboration across Singapore
• Participate in the daily preparation and unit management as required to ensure the optimal output of meals at the highest quality level

Operational:

• Responsible for all aspects of outlet's F&B operations runs smoothly on a day to day basis.
• Ensure safety and hygiene guidelines are followed.
• Discuss, review, implement and improve SOP for outlet.
• Help control labour cost by maximizing allocation and rostering of team members
• Report on management regarding sales results and productivity.
• Ensure outlet achieve profitability.
• Purchases - pricing, quality, ordering, freshness and looking for competitive suppliers.
• Constantly checking the market trends and competency.
• Maintain and purchase new F&B equipment

Supervisory:

• Supervise, lead & motivate the team.
• Provide and coordinate training and development program for all staff.
• Monitor employee performance and participate in annual employee performance reviews.