supervisor

Job Description

We are seeking a dedicated and service-oriented Japanese Restaurant Supervisor to oversee daily restaurant operations. The successful candidate will ensure smooth service flow, uphold authentic Japanese dining standards, and deliver excellent customer service in a fast-paced environment.

Key Responsibilities

• Supervise daily operations of the Japanese restaurant, including front-of-house service

• Ensure high standards of customer service and handle customer feedback professionally

• Maintain food quality, presentation, and hygiene in accordance with SFA/NEA regulations

• Coordinate closely with kitchen staff (e.g., sushi chefs, kitchen team) for timely service

• Train and guide service staff on Japanese dining etiquette and service standards

• Manage staff scheduling and manpower planning

• Ensure cleanliness and proper setup of dining areas

• Monitor inventory and assist with stock ordering, including Japanese ingredients

• Enforce workplace safety and company policies

• Prepare daily sales and operational reports

Requirements

• Minimum secondary education or relevant hospitality certification

• At least 2 years of supervisory experience in a Japanese restaurant or F&B environment

• Knowledge of Japanese cuisine and dining etiquette is preferred

• Strong leadership and interpersonal skills

• Good communication and customer service skills

• Ability to work in a fast-paced environment

• Responsible, well-organized, and proactive

Working Hours & Conditions

• 6-day work week

• 44 hours per week

• Flexible shift arrangement

• Must be willing to work night shifts

• Must be able to work on weekends and public holidays when required