A Shop Supervisor oversees daily operations, supervises and trains staff, manages inventory and finances, ensures excellent customer service, and implements company policies and sales strategies to achieve store goals and maintain safety standards. Key responsibilities include monitoring sales performance, resolving customer complaints, maintaining store organization and cleanliness, and creating staff work schedules.
Key Responsibilities
- Staff Management:Hiring, training, supervising, and motivating store staff to meet performance targets and provide excellent customer service.
- Inventory and Stock:Monitoring stock levels, ordering new products, and maintaining accurate inventory records.
- Customer Service:Ensuring customer satisfaction, handling inquiries and complaints professionally, and implementing strategies to improve the customer experience.
- Operations:Overseeing daily store activities, ensuring compliance with company policies and procedures, and maintaining store cleanliness and organization.
- Sales & Marketing:Developing and implementing sales strategies, managing promotional activities, and monitoring sales performance to achieve revenue goals.
- Financial Management:Monitoring store cash flow, managing budgets, handling daily financial transactions, and preparing financial reports.
- Safety and Security:Implementing safety measures to protect customers and staff, and ensuring adherence to regulatory and safety standards.
Essential Skills
- Leadership:The ability to lead, motivate, and inspire a team to achieve common goals.
- Communication:Strong interpersonal skills for effective communication with staff, customers, and management.
- Problem-Solving:The ability to quickly identify and resolve issues that may arise in a store setting.
- Organizational Skills:Proficiency in managing schedules, inventory, and store operations efficiently.
- Attention to Detail:Essential for tasks like monitoring sales, inventory, and ensuring adherence to policies.
Working Hours : 8am - 6pm (Mon - Sat)
If interested, kindly send your resume to me.
