Supervisor

Main Areas of Responsibility:

. Ensure the day to day running of spa, including spa treatments & the spa reception team.

. Liaise with higher management on a weekly basis on the running of the spa department.

. Manage the spa team schedule, ensuring correct staffing levels are met.

. Attend weekly sales meetings, ensuring the spa is meeting sales and budget requirements.

. Stock ordering to ensure the spa is running at the correct levels of product to carry out the treatments we

provide.

. Stock Take- a monthly count on the stock we are holding in the spa.

. Help to create an outstanding experience for the customer, so that customers are greeted professional,

friendly, and timely manner.

. Ensure treatment standards are being met for each client.

. Inform staff of job responsibilities, performance expectations, client service standards, and guidelines.

. Assess employee performance and suggest ways to improve work.

. Check spa equipment to ensure proper functioning.

. Monitor operations to ensure compliance with applicable health, safety, or hygiene standards.

. Respond to customer inquiries or complaints.

. Direct facility maintenance or repair with our maintenance team