SUPERVISOR

Responsibilities & Roles

• Supervise and coordinate daily F&B operations (service, kitchen coordination, cleanliness)
• Lead and manage service staff (waiters, baristas, kitchen crew)
• Ensure high-quality customer service and handle customer complaints professionally
• Control inventory (food, beverages, supplies) and reduce wastage
• Train new employees and improve team performance
• Assist in achieving sales targets and upselling products
• Prepare daily reports (sales, staff performance, stock levels)
• Manage staff schedules, attendance, and task assignments
• Maintain cleanliness and compliance with food safety regulations
• Monitor food quality, presentation, and hygiene standards

Requirements

• Typically 2-5 years of experience in F&B industry
• Previous supervisory or team leader experience preferred
• Strong knowledge of food service operations and hygiene standards
• Basic understanding of POS systems and inventory management
• Good time management and multitasking
• Ability to work under pressure in a fast-paced environment
• Problem-solving and conflict resolution
• Able to work long hours
• Leadership and team management
• Willing to work shifts, weekends, and public holidays
• Positive attitude