Job Title: Service Supervisor
Department: Food & Beverage
Reports to: F&B Manager / Restaurant Manager
Location: 7 Craig Road / Fortuna
Employment Type: Full-time
Job Summary:
Fortuna is expanding! We are excited to announce the opening of our sister outlet, and we're looking for a passionate and experienced Service Supervisor to join our growing team. This role is vital in ensuring smooth daily operations, delivering exceptional guest service, and supporting the team as we grow into new ventures. You'll play a key role in upholding our standards while also contributing to the successful launch and operation of the new outlet.
Key Responsibilities:
- Supervise and support F&B service staff during daily operations
- Ensure high-quality service standards and guest satisfaction
- Assist in training, scheduling, and evaluating team members
- Monitor inventory levels and coordinate with purchasing when needed
- Handle guest feedback and resolve issues promptly
- Ensure compliance with health, safety, and hygiene regulations
- Support management in implementing service improvements
- Assist in opening and closing procedures, including cash handling and reports
- Coordinate with kitchen and bar teams for smooth service flow
- Uphold brand standards and promote a positive work environment
Requirements:
- Proven experience in a supervisory role in F&B or hospitality
- Spli shifts
- Strong knowledge of food and beverage operations
- Excellent communication and leadership skills
- Customer-focused with a proactive problem-solving attitude
- Ability to work in a fast-paced environment and handle pressure
- Familiarity with POS systems and basic computer skills
- Diploma or certification in Hospitality Management is a plus
- Flexible to work shifts, weekends, and holidays
- Perform any other ad-hoc duties as required by the Management from time to time.
Working Conditions:
- Shift-based schedule, including weekends and public holidays
- Standing for long periods fast-paced service environment
- Requires occasional lifting of trays and supplies
We regret to inform you that only shortlisted candidates will be contacted.
