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SUPERVISOR
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Job Responsibilities:
Manage work schedules for massage therapists and front desk staff, and assign daily tasks appropriately.
Conduct on-the-job training for staff to ensure all service personnel are proficient in massage techniques and comply with company service standards.
Handle customer inquiries, feedback, and complaints professionally, providing timely service recovery when needed.
Maintain a clean, safe, and comfortable environment, and ensure all equipment is well-maintained.
Job Requirements:
Strong communication and leadership skills, with the ability to effectively motivate and guide a team.
Good customer service mindset, capable of handling customer feedback and unexpected situations professionally.
Willing to work on rotating shifts, including weekends and public holidays.
Proactive, responsible, and able to independently resolve operational challenges.
Job ID: 153387405
Skills:
Supervisory Skills, shifts schedules, Customer Service, Qualified massage therapist, Resolve Operational Issues, on-the-job training, Recruitment, Customer Mindset, service recovery, keeping the shop clean, Equipment Maintenance, Feedback, Managing Daily Operations, Team Motivation, complaints procedures, responding to customer inquiries
Skills:
Microsoft Excel, Customer Facing Support, Negotiation, Sales, Marketing Initiatives, Driving Revenue, Microsoft Powerpoint, Answering Enquiries From Customers, Managing Daily Operations, Microsoft Word
Skills:
Hygiene Regulations, washing hair, Food Processing, Product Verification, Food And Beverage Service, Resourceful Problem-solving, Direct Customer Interaction, Beverage Menu, Food Shop Hygiene Maintenance, Preparation, Printing Plates, Ordering Supplies, Shift Nights, chemical peels, Food, work incentive
Skills:
Negotiation, Leadership, Housekeeping, Customer Service, Sanitation, Customer Satisfaction, Scheduling, Timekeeping, Quality Control
Skills:
Health & Safety Compliance, F&b Management, shifts schedules, Customer Service, Communication With Management, Front of House, Handle Guest Feedback, out-of-hours support, Purchasing, Administrative Support, Holidays, Daily backups, Contract and Vendor Management, Kitchen Management, Emotional Intelligence, Mathematical Skills
