Supervisor

Core Job Scope & Responsibilities

• Operations & Site ManagementOversee daily cleaning workflows and service delivery across multiple residential, commercial, or industrial sites.Plan and deploy manpower, duty rosters, and work schedules to ensure complete coverage.Coordinate new site mobilizations and handle emergency or urgent cleaning requests.
• Quality & Standards ControlConduct regular site inspections to verify that cleaning standards, hygiene levels, and contract Key Performance Indicators (KPIs) are met.Enforce standard operating procedures (SOPs), green cleaning practices, and proper use of machinery and chemicals.
• Staff & Workforce ManagementSupervise cleaning supervisors, assistant managers, and cleaning personnel.Handle recruitment, onboarding, performance evaluations, attendance monitoring, and disciplinary matters.Provide and coordinate on-the-job training (OJT) regarding cleaning techniques, chemical safety, and equipment operation.
• Safety & Regulatory ComplianceConduct and approve Risk Assessments (RA) and enforce Workplace Safety and Health (WSH) guidelines.Ensure compliance with local statutory requirements (such as MOM/NEA guidelines for environmental services).
• Client Relations & Business DevelopmentAct as the primary point of contact for key clients, handle feedback, and resolve service escalations promptly.Attend client meetings, build relationships, and support contract renewals or upselling opportunities.
• Inventory & Financial AdministrationMonitor stock levels and manage inventory for cleaning supplies, chemicals, and equipment.Assist with site budgeting, cost control, labor profitability analysis, and operational reporting.