As a member of our team, you'll play a vital role in delivering exceptional service to students and families, while contributing to impactful marketing efforts that expand our global reach. EI Study seeking a proactive and detail-oriented Student Support & Marketing Executive to join our team. This role is integral in ensuring a smooth experience for prospective and current students, while also supporting the school's marketing and promotional initiatives. The ideal candidate is a team player who thrives in a dynamic environment, demonstrates strong communication skills, and is passionate about both student engagement and school marketing strategies.
Key Responsibilities:
Student Support:
- Respond to all enquiries (email, telephone, and walk-ins), providing relevant information and guidance to prospective students and their families.
- Assist the Manager with all student admissions processes, including contracts, student pass applications, insurance coverage, and other administrative tasks.
- Maintain accurate and up-to-date records in student files and admissions databases for management review.
- Coordinate with internal departments to facilitate smooth student transfers and onboarding.
- Work closely with Finance on student fee matters, such as tuition payments and agent commissions, ensuring compliance with procedures.
- Conduct surveys to gather student feedback, collate results, and prepare reports for analysis.
- Participate in school events, committees, and provide support where required in enhancing the overall studentexperience.
Marketing:
- Plan and coordinate school tours for prospective students and parents, including scheduling, staff liaison, and on-site arrangements.
- Support the development and implementation of marketing strategies to promote the school, including agent coordination and partnership outreach.
- Prepare slides, presentations, and seminar materials for marketing events.
- Create brochures and other marketing materials, ensuring alignment with the school's brand and seeking necessary approvals.
- Organise and participate in local and overseas marketing events, including open houses, roadshows, and school promotions in collaboration with agents, parents, and internal teams.
Requirements:
- 2-3 years of relevant experience, preferably in the education industry.
- Bachelor's degree or diploma in a relevant field.
- Strong organizational and interpersonal skills with a cheerful and positive attitude.
- Ability to work independently and as part of a team.
- Proficient in Microsoft Office (Word, Excel, PowerPoint).
- Excellent written and spoken communication skills.
- Knowledge or experience in marketing will be an added advantage.
Application Method
Interested applicants are invited to apply by completing the form at the following link and uploading their CV:
To apply, please complete the form here: https://forms.gle/dVppicyMTcKTw6r1A
Only shortlisted candidates will be notified.
