Student Management Officer - Upper Serangoon View

Student Management Officer (Hourly-Rated Contract)

Location: Upper Serangoon View

Contract Period: 4 Jan 2027 to 20 Oct 2027

Salary: up to S$20 per hour depending on qualification and relevant working experience.

Working Days and Hours

Initial Assessment Period (11 to 22 January 2027)

• Monday to Friday, 12:30pm to 4:30pm, excluding public holidays.

• 4 hours per day.

Subsequent Deployment (Subject to School's Operational Needs)

• Deployment will be during selected school-term periods within the contract period, potentially up to 14 weeks in total, subject to the school's confirmation.

• Monday to Friday, with working hours scheduled between 7:30am and 4:30pm.

• A 60-minute meal break applies.

• Maximum of 8 working hours per day and up to 32 working hours per week.

• Generally, no deployment is required on weekends, public holidays or during MOE school holidays.

• Actual deployment dates, working days and hours will be confirmed by the school according to its operational requirements.

Payment will be based on actual hours worked, commencing from the first day of deployment.

Job Overview

We are looking for a responsible and approachable Student Management Officer to support the school's Student Management Team in managing student misconduct, hurtful behaviour and bullying.

The role focuses on student management, pastoral support and restorative engagement. The officer will help students reflect on their behaviour, understand the consequences of their actions and make better choices. There are no classroom teaching responsibilities.

Key Responsibilities

• Supervise students assigned to detention and maintain a safe, orderly and conducive environment.

• Manage student behaviour in a firm, fair and respectful manner, exercising sound judgement and self-control.

• Record student attendance, maintain detention records and monitor completion of assigned detention sessions.

• Distribute reflection readings or activities and guide students through the assigned tasks.

• Engage students in conversations to encourage reflection on their behaviour, the consequences of their actions and more appropriate choices.

• Build rapport with students while maintaining appropriate professional boundaries, and provide basic mentoring and guidance.

• Identify and highlight behavioural, well-being or personal concerns to the Student Management Team.

• Maintain objective and accurate records of student conversations, observations and actions taken, including recurring behavioural concerns and matters requiring follow-up.

• Conduct simple follow-up conversations with students where appropriate.

• Assist with fact-finding by speaking with students to gather accounts of incidents and documenting relevant information.

• Provide other student management support as required by the school.

Requirements

• Able to read and write to communicate effectively with secondary school students and school personnel, and to maintain relevant records and documentation.

• Good interpersonal and communication skills, with the ability to build rapport with youths while maintaining appropriate boundaries.

• Patient, calm and able to manage challenging student behaviour with fairness and self-control.

• Possess sound judgement and the ability to handle sensitive situations responsibly and confidentially.

• Organised and meticulous, with the ability to maintain accurate records and documentation.

• Able to work independently as well as collaboratively with school personnel.

• Genuine interest in supporting youths and guiding students towards positive behavioural development.

Relevant qualifications and/or working experience in youth work, student management, pastoral care, counselling support, behaviour management, social services, uniformed organisations, community work, rehabilitation or youth supervision will be an advantage.

Additional qualifications or training in counselling, Neuro-Linguistic Programming (NLP) or related areas will also be an advantage but are not compulsory.

EA License No: 96C4864 Reg. No.: R1106922 Goh Khar Keow