Student Guidance Support Officer _JUYING SECONDARY SCHOOL

Job Responsibilities

• Provide immediate support during student management and safety incidents.
• De-escalate student conflicts and behavioral issues.
• Assist teachers in managing student behavior and peer-relationship concerns.
• Conduct fact-finding and investigations into misconduct and bullying cases.
• Implement appropriate disciplinary and corrective actions in accordance with school policies.
• Conduct home visits and neighborhood patrols where required.
• Supervise students under Student Development Programmers.
• Engage parents/guardians on preventive and restorative interventions.
• Work with external agencies such as the Singapore Police Force, MSF and Family Service Centers when necessary.
• Monitor disciplinary trends and recommend proactive student development initiatives.
• Conduct interviews, review CCTV footage and document case findings.
• Maintain accurate student intervention records and update the school intranet.
• Provide administrative and operational support to the Student Development Team.

Requirements

Qualifications

• Diploma or higher qualification preferred.
• Qualifications/certification in Counselling, Educational Psychology, Social Work, Social & Emotional Learning or related fields preferred.

Experience

• Minimum 3 years of relevant experience in youth engagement, preferably in a school environment.
• Experience managing students with social-emotional issues and/or learning difficulties.

Personal Attributes

• Patient and understanding.
• Firm yet warm in approach.
• Fair and transparent.
• Respectful and committed to upholding the dignity of students and others.
• Able to remain calm and composed under pressure.

Skills

• Strong conflict resolution and problem-solving skills.
• Good interpersonal and communication skills.
• Able to engage and communicate effectively with students, parents and school staff.
• Proficient in Microsoft Word, Excel and PowerPoint.