Salt Talent Search is looking for Operations Manager for a 6 months contract role. This role is with my well-known Tech client
Responsibilities
- Drive contributions to execution of projects to generate impact and solve scaled operations problems.
- Partner with relevant teams on project scoping, execution, and management.
- Drive tracking and analysis for trends of operational characteristics in process or workflow performance and identify opportunities to improve operational procedures (e.g., manage utilization, eliminate non-productive activities, create cross-site efficiencies, influence automation and robotics enhancements).
- Drive supplier/internal selection processes, onboarding processes, performance reviews, and progress evaluations relating to a specific project or effort that are integrated into overarching project.
- Identify proper metrics, ensure use of proper data, display data in dashboards, and optimize dashboards.
- Develop, publish, and communicate operational metrics/KPIs.
- Drive provision of feedback to service providers and internal stakeholders on how processes/products may be improved to simplify complex workflows and scale the operation. Drive work with partner teams (e.g., service provider teams, internal teams) to set and implement process improvements and changes. Drive the definition and implementation of workflow efficiency scoring frameworks to proactively and retroactively identify gaps in execution.
- Drive customer experience for end-to-end programs, policies, and operations.
Qualifications
- 7 years of experience in a customer or client-facing role.
- 5 years of experience managing operations.
- Strong investigation skills, customer acumen, customer empathy, and experience with customer support and handling sensitive escalations or postmortems.
- Strong in documentation
- Okay to have data analysis and reporting skills.
- Strong written communication, particularly in business English
- Any additional languages are a plus but not mandatory
CEI No: R1763696 / EA No: 07C3147
