Store Manager

Store Manager – Luxury Fashion Boutique

Position Overview

We are seeking an experienced Store Manager with a strong background in luxury retail to lead a high-end boutique. The role is responsible for driving sales performance, delivering exceptional client experiences, and maintaining the highest standards of brand presentation and operations.

Mandatory Requirement

• Proven experience in luxury retail is required
• Background in luxury fashion
• Candidates without relevant luxury experience will not be considered

Key Responsibilities

Sales and Business Performance

• Achieve and exceed sales targets on a daily, monthly, and annual basis
• Monitor and manage key performance indicators including conversion rate, average transaction value, and units per transaction
• Analyze sales data and implement action plans to improve performance
• Identify opportunities to expand and develop the client base

Client Experience and Clienteling

• Deliver a high level of personalized service consistent with luxury standards
• Build and maintain long-term relationships with high-value clients
• Drive clienteling activities including appointments, follow-ups, and outreach
• Organize and support private shopping events and in-store activations

Team Leadership and Development

• Recruit, train, and develop a high-performing sales team
• Provide regular coaching and performance feedback
• Foster a culture aligned with luxury service standards and brand values
• Set clear objectives and manage team performance effectively

Operations and Visual Merchandising

• Ensure store presentation meets brand standards at all times
• Oversee inventory management, stock control, and loss prevention
• Maintain operational efficiency and compliance with company procedures
• Manage staff scheduling and daily store operations

Brand Representation

• Act as a brand ambassador and uphold brand image at all times
• Ensure team grooming and behavior meet luxury expectations
• Support brand initiatives, product launches, and marketing activities
• Build relationships within the local luxury retail environment

Key Requirements

• 5 to 10 years of retail experience, including at least 3 to 5 years in luxury retail
• Proven track record in achieving sales targets and managing KPIs
• Experience working with high-net-worth and VIP clients
• Strong leadership and team development skills
• Excellent interpersonal and communication skills
• Fluency in English; additional languages are an advantage

Key Competencies

• Leadership and people management
• Commercial awareness
• Client focus
• Attention to detail
• Problem-solving
• Strong organizational skills