Responsible for achieving customer satisfaction, sales and profit target for the store
Provide efficient and effective management of operations team in merchandising, operating disciplines and outlining business strategies
Responsible for the strict compliance of all established Standard Operating Procedures (SOP) and personnel policies by all divisions by conducting routine supervision and follow through
Formalize strategy and establish business plan to optimize sales, margin, profits and manage shrinkage
Involve in the analysis and forecast of market trend to assist store to stay ahead of competition
Ensure all merchandising, corporate strategies and directives are implemented and executed with excellence to achieve operating effectiveness
Ensure each department manage their inventory level and stock holding days without affecting product availability at selling floor to optimize sales
Ensure adherence to HR policies at store level to maintain a well coordinated and cohesive organization structure
Conduct daily walk-through of the store, roll call, briefing and communication daily to inform staff of key objectives, customer feedback, and sales comparison and to ensure operations runs smoothly
Provide appropriate coaching and support to the team to develop a high performance team
Any other adhoc duties as per assigned
About You
Comfortable to work on a 6 days week schedule (work day as per rostered)
Willing to stand for long hours and enjoy interacting with customers
Physical fit to carry 10-15 kg products
At least 5 years managerial experience in the Retail industry
