Operate the store through superior customer service, sales management, professional selling and effective staff management
Manage the business on a day-to-day basis to increase sales and improve results through creative and effective use of all resources, including effective leadership and merchandise assortment
Achieve business targets and execute initiatives as well as strategies to contribute to the growth of sales
Aim to exceed customer expectations of service and products. Ensure store environments are consistently compelling and shopping experiences are inspirational through brand representations
Work closely with Training Department to ensure that excellent customer service is delivered and maintained
Create a proactive selling culture that focuses on building long term relationships through the conversion of walk-in customers into repeat clients
Motivate and engage staff to achieve sales goals
Manage and evaluate the performance of the team on an on-going basis to deliver individual, team and Company objectives
Report to direct manager to review merchandise assortment on a regular basis. Plan and take necessary steps to optimize stock level and stock mix to reflect sales, buying trends and customer demands
Present merchandise in a manner consistent with standards, in order to maximize sales and merchandise turn
Ensure proper inventory mix matching to market needs
Instruct and supervise staff in the correct execution of operating procedures, including merchandise receipt, pricing, counts and sales
Establish and implement action plans in co-operation with direct manager to develop sales for each product category
Be aware of local trading environment and its impact on our sales, including competitors trading activities
Implement and follow proper visual presentation guidelines to project the brand image and benefit sales through presentation
Support Visual Merchandising Department on timely window and interior display changes pro-actively to feature various new items and create excitement
Responsible for all store operation duties including attendance, billing, daily reconciliation reports, bank statement and sales reports to head office and direct manager
Implement group internal procedures and shrinkage control guidelines to prevent stock discrepancies
Work closely with direct manager in terms of decisions and procedures relating to business issue made at the store level and provide clear and informative business review
REQUIREMENTS
Minimum 7 years relevant experience in fashion retail industry with at least 2 years in similar role.
Good command of local language with one foreign language is preferred
Strong business acumen, sales-driven & service-oriented
Strong leadership & interpersonal skills that able to lead and build good relationships with all employees
Good team player and able to communicate well across all levels and parties
Proactive, accountable, motivated, dynamic, responsible and patient
