SLA-Driven Incident Management: Respond to and resolve hardware and software alerts (Storage, Servers, Backups) within the client's contracted response times.
Preventative Maintenance (PM): Execute scheduled health checks, firmware updates, and physical hardware audits at client data centers to prevent unplanned downtime.
Storage Administration: Perform routine storage tasks across platforms (e.g., LUN provisioning, volume expansion, mapping/masking, and snapshot management).
Client Communication & Reporting: Provide clear, professional updates to clients during and after maintenance activities.
Root Cause Analysis (RCA): Assist the Technical Lead in investigating RCA reports after major incidents to identify the underlying cause and prevent recurrence.
Requirements:
Diploma or above in IT, Engineering, or related field.
3-5 years in a Field Engineer, Data Center Technician, or MSP Engineer role.
Hands-on with server hardware
Understanding of storage fundamentals: LUN, RAID, SAN/NAS, iSCSI.
Proficient in using iBMC, SmartKit, or similar diagnostic tools.
Willingness to work on-call or during non-business hours.
Good written and spoken English able to read technical documentation.
