Responsibilities
- Works in conjunction with sales managers and customer service personnel in all technical aspects of the customers engagements.
- Responsible for first-level technical customer support, aids in developing account strategy and aligns customer needs with company's capabilities.
- Communicates and manage all customer process and package roadmap strategies.
- Coordinates factory/customer technical projects and is the point of contact for new quality/reliability programs.
- Communicates new customer technology requirements to appropriate Business Units.
- Provides technical support to sales managers and rest of sales team to gain market share and improve customer's profitability status.
- Develops, deliver technical presentations and design generation.
- Implements change notices, resolves technical issues.
- Prepares and participate in audits and factory visits with customers.
Requirements
- Bachelor Degree in Engineering.
- With at least 5 - 7 years of relevant working experience in the assembly process of the back-end of semiconductor production.
- Possess good knowledge and hands-on experience in assembly processes especially in wire bonding.
- Knowledge on DOE, reliability requirements, material selection, FMEA, Failure Analysis and other quality and statistical tools.
- Self-driven and has excellent problem resolution and organizational skills for daily customer support and managing on-going and future programs.
- Relevant technical experience within the semiconductor industry.
- Has initiative and demonstrate excellent follow-up on active programs with multiple customers
- Able to communicate and present effectively in small and large groups.
- Able to work independently and as a team player with customers and world-wide cross-functional teams within the organization.
- Able and willing to travel as needed.
Interested applicants, please kindly email your update resume to . We regret to inform that only shortlisted candidates will be notified.