SSO IDM Production L2 Engineer

Contract Duration: 12 months, extendable
Experience: 8+ years of relevant experience

Role Overview

We are seeking an experienced SSO IDM Production L2 Engineer to support and maintain Single Sign-On (SSO) and Identity Management (IDM) platforms within a production security environment. The role focuses on platform availability, incident and problem management, troubleshooting, and controlled production changes.

Key Responsibilities

• Monitor and maintain the availability, performance, and capacity of SSO and IDM production platforms.

• Troubleshoot and resolve production incidents, working closely with development and infrastructure teams.

• Manage problem investigations, root cause analysis, and service improvement initiatives.

• Plan and execute production changes and deployments in accordance with established change management procedures.

• Support authentication, authorisation, access provisioning, and security-related configurations.

• Identify operational risks and ensure timely escalation and adherence to security and compliance standards.

• Participate in on-call and out-of-hours support when required.

Key Requirements

• 8+ years of relevant experience in production support, IT security, IAM, or SSO environments.

• Hands-on experience with CA SiteMinder Web SSO and identity provisioning tools such as BMC Control-SA, SailPoint, or ForgeRock.

• Strong knowledge of LDAP, SAML, Kerberos, SSL/TLS, PKI, and authentication protocols.

• Experience supporting web technologies such as Apache, Tomcat, Nginx, or IIS.

• Scripting or automation experience using Python, shell, or Ansible.

• Strong incident management, troubleshooting, analytical, and communication skills.

• Ability to participate in on-call and out-of-hours production support.

Desirable: OAuth2, OpenID Connect, API security, Apigee, SQL, and ITIL knowledge.