Sr. System Engineer

Roles & Responsibilities

We are seeking a highly skilled Senior System Engineer to manage, optimize, and secure our IT infrastructure. This role involves hands-on administration of servers, networks, cloud services, virtualization, backup solutions, and end-user systems. You will also lead initiatives in business continuity, disaster recovery, and IT security while mentoring junior IT staff.

Key Responsibilities:

Infrastructure & Systems Management

• Design, implement, and manage Windows Server infrastructure, including Active Directory, DNS, Exchange, and print servers.
• Administer Windows, Linux, VMware, Hyper-V, and cloud environments (Azure, AWS).
• Manage Microsoft 365 / Office 365 services, including configuration, troubleshooting, and user support.
• Implement and maintain system backups using Veeam, Symantec, Arcserve, or equivalent solutions.
• Conduct patch management, firmware updates, and system health checks.

Networking & Security

• Basic administration and troubleshooting of firewalls, routers, VPNs, and LAN/WAN connectivity.
• Implement security measures following CIS standards and ensure compliance.
• Conduct bi-weekly user access reviews and manage account security (CyberArk, AD).

Business Continuity & Disaster Recovery

• Plan and maintain business continuity and disaster recovery strategies, ensuring minimal downtime.
• Monitor backup processes, system recovery readiness, and DR drills.

Application & Service Administration

• Manage infrastructure applications post go-live: VCenter, WSUS, TrendMicro/Symantec, Veeam, and MSSP services.
• Oversee router/SMS gateway management, user access, and service configuration.

Monitoring, Troubleshooting & Support

• Diagnose interoperability issues across Exchange, Active Directory, and other infrastructure services.
• Monitor system performance, conduct capacity planning, and resolve incidents promptly.
• Provide mentorship and guidance to junior IT staff.

ITIL & Operational Practices

• Apply ITIL practices for configuration, change, and release management.
• Maintain detailed documentation of systems, configurations, and processes.