Sr ServiceNow developer

The individual will act as the technical authority, ensuring best practices, platform stability, performance, and scalable solutions while aligning business needs with ServiceNow capabilities.

Act as the overall technical owner for ServiceNow implementations and enhancements

Define technical & development guidelines

Review and approve technical scripts, and configurations

Ensure platform performance, security, scalability, and upgrade readiness

Drive adherence to ServiceNow best practices and OOTB-first approach

Hands-on development using: Business Rules, Script Includes, UI Policies, Client Scripts, Flow Designer, Integration Hub, Scheduled Jobs, Service Catalog, Order Guides, Workflows

Lead complex customizations while minimizing technical debt

Handle advanced troubleshooting, performance bottlenecks, and production issues

Experience & Qualifications

Certifications

ServiceNow Certified System Administrator CSA

ServiceNow Certified Application Developer CAD

Experience

5+ years of hands-on ServiceNow development

Exposure to enterprise-scale ServiceNow programs

Strong hands-on experience with: ITSM, ITOM, CMDB, Service Catalog, Incident, Problem, Change, Request

Deep scripting knowledge: JavaScript, Glide APIs, server-side & client-side scripting

Integration using REST, SOAP, MID Server

Performance tuning, ACLs, security best practice