Sr/Patient Information Associate

Institution: Institute of Mental Health

Family Group: Ancillary

Position: Sr/ Patient Information Associate (Office Hour)

Department: Contact Centre

Job Description

Staff plays a crucial role in facilitating patient care and administrative functions, ensuring calls/enquiries are timely received and providing efficient services while maintaining a high standard of customer service.

Job Responsibilities

• Handles calls and enquiries from the General Line and Appointment Line to provide information on IMH's services to patients and the public
• Assists in scheduling appointments for patients and/or provides information related to appointments to patients respectively
• Performs administrative other duties assigned by supervisor
  
  

Requirements

Competency

• Service-oriented, confident and have a passion for helping others
• Good communication and interpersonal skills
• Skilled in utilizing and navigating digital communication systems and platform with strong technological proficiency
  
  

Educational And Professional Requirements

• GCE O or N levels or equivalent with customer service experience.
• Proficient in Microsoft Office applications
• Applicants with previous experience in call centre are welcome to apply
  
  

About IMH

The Institute of Mental Health (IMH) in Singapore, established in 1928, is a premier 2,000-bed psychiatric hospital nestled in Buangkok Green Medical Park, providing comprehensive mental health services across 50 inpatient wards and 7 outpatient clinics, while also playing a pivotal role in training the next generation of mental health professionals through the NHG-AHPL Residency Programme and collaborations with local academic institutions.