Sr. Operations Support Manager

Sr. Operations Support Manager

Job title: Sr. Operations Support Manager - APAC

Reports to: Regional Director of Security Operations - APAC

Location: Remote Open to locations in APAC. Singapore preferred.

About our team

We are a dynamic, dedicated team that provides management and support for a global guarding services account that spans across 30+ countries. Our client is an industry-leading datacenter organization, and we pride ourselves in delivering best-in-class solutions through our teams made up of Security Operations, Business Operations, Shared Services, Threat and Incident Management, Environmental Health and Safety, and Human Resources. As part of this team, you'll work alongside a group of professionals that are committed to excellence and innovation.

About the role

The Sr. Operations Support Manager (OSM) works leads a team and works closely with Regional Security Managers and executive-level client stakeholders. It is a high-visibility role responsible for regional end-to-end project management, data analysis, and communication of results to senior leaders. The Sr. OSM plays a critical role in managing regionally based support roles across multiple disciplines, driving continuous improvement initiatives, and ensuring the smooth execution of operational processes in a matrixed environment. Acting as a liaison between internal teams and the client, this role supports the development and implementation of security programs, drives strategic initiatives, and ensures accountability for key deliverables across the region.

What you'll do

In this role, you'll lead a team and manage ongoing security projects, ensuring alignment with enterprise goals. You'll gather and analyze data related to significant security events, generate reports, and present insights to regional and global leadership. You'll also coordinate with stakeholders, manage executive-level requests, develop procedural documentation, and facilitate both client and internal meetings. Your responsibilities will include supporting new site security launches, identifying process improvements, and presenting findings to large audiences. You'll be a key contributor to the organization's success by ensuring operational readiness, reporting accuracy, and clear communication across all levels of engagement.

What you need to apply

We are looking for a seasoned professional with a bachelor's degree and at least 5+ years of relevant experience, or an equivalent combination. 3+ years of people leadership is essential. Since you will be communicating with senior leaders, it's critical that you have strong verbal and written communication skills and are comfortable in front of large audiences. You'll need to be self-motivated and be able to work under pressure in a fast-paced environment.

You should bring exceptional organizational and time management skills, with the ability to juggle multiple priorities seamlessly. A proactive, solution-oriented mindset is key to thriving in this role. You'll need to excel at prioritizing tasks effectively and anticipate the needs of the team to stay ahead of the curve. You will need effective communication and presentation skills, and a proactive, adaptable mindset in a fast-paced, matrixed environment. In this role, you'll need to be proficient in Microsoft Office applications including SharePoint, PowerPoint, Excel and PowerBI.

On occasion, you may be asked to travel across the region to support the Regional Director of Security Operations (10% of the time), so a passion for travel (and a valid passport) is essential. This role will also have to work nights and weekends to support high priority events.

What you'll get

We offer more than just a job we offer the chance to be part of a supportive, collaborative team where your growth and contributions truly matter. In this role, you'll thrive in a fast-paced, dynamic environment while working on a prestigious multinational client account, giving you firsthand exposure to global operations and cross-regional collaboration. Beyond day-to-day, you'll enjoy opportunities to travel both locally and internationally.

We're committed to employee development, with access to continuous learning, training programs, and career growth pathways designed to help you succeed and advance.

The extra stuff

This position involves travel (up to 10% of the time), so a passion for travel and the flexibility to accommodate domestic and international trips are required. A valid passport or ability to obtain a passport is essential.

You'll also need to be comfortable with the occasional work during out-of-office hours to support the business during high priority events and emergencies. Candidates must be at least 18 years of age and possess the legal right to work in the job's location.

Candidates must also be willing to undergo the company's pre-employment screening process, which includes a background check and drug screening.