Sr Operation Mgmt Specialist

We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$83 billion revenue global technology powerhouse, ranked #153 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world's largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo's continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo's world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

Key Responsibilities

• Reliability, Performance Capacity Management
• Own end-to-end service reliability, including availability, performance, and system stability
• Define and track reliability metrics (e.g., uptime, latency, error rates)
• Ensure SLA compliance through proactive monitoring and operational governance
• Monitor, tune, and optimise infrastructure and platform performance across compute, storage, network, and middleware layers
• Conduct capacity planning and forecasting to ensure scalability and resilience
• Identify and resolve infrastructure-level performance bottlenecks proactively
• Monitoring Observability
• Design and implement monitoring, logging, and alerting frameworks across application and infrastructure layers
• Define alert thresholds and reduce alert noise to improve signal quality
• Develop dashboards and reporting for real-time visibility of system health
• Continuously enhance observability coverage across services
• Implement and configure StackOps for application performance monitoring (APM) across enterprise applications
• Own the ongoing management and maintenance of StackOps, including agent deployment, upgrades, configuration baselines, and coverage assurance
• Incident Management RCA
• Lead major incident management (P1/P2) as incident commander
• Perform end-to-end root cause analysis (RCA) across application, infrastructure, and vendor domains
• Coordinate with internal Cloud Engineers and Application Vendors for issue resolution
• Drive preventive and corrective actions to reduce incident recurrence
• Change Patch Governance
• Assess operational risks associated with changes, releases, and patching activities
• Work with internal Cloud Engineers and Application Vendors to ensure safe execution of application patches and middleware changes
• Perform pre- and post-change validation to ensure system stability
• Govern Go/No-Go decisions and support rollback planning in case of service degradation
• Automation, DevOps CI/CD
• Drive automation of operational processes, including monitoring, recovery, and validation
• Implement self-healing and resilience mechanisms where applicable
• Develop and maintain operational runbooks and automation scripts
• Maintain and enhance CI/CD pipelines on SHIPHATS, including branching strategies, build and release workflows
• Develop and maintain Infrastructure as Code (IaC) using Terraform, integrated into CI/CD pipelines for consistent, auditable provisioning across environments
• Support onboarding of new applications and teams onto CI/CD pipelines, including pipeline templates and standards
• Enforce version control, peer review, and change traceability across operational scripts and pipeline configurations
• Middleware Administration Support
• Administer and support enterprise middleware platforms, ensuring availability, security, and supportability across environments
• Implement middleware configuration changes, patches, and version upgrades in coordination with, and with the support of, the application teams or application vendors
• Monitor middleware health and availability, and investigate operational issues jointly with the application teams
• Support application deployments, middleware upgrades, migrations, and disaster recovery activities
• Collaboration Governance
• Work closely with internal Cloud Engineers for execution of day-to-day operational activities
• Engage Application Vendors for application-related changes, including patches, middleware changes, and product-level defect resolution
• Ensure compliance with governance, security, and audit requirements
• Support service reviews, reporting, and continuous improvement initiatives
  
  

Requirements

Core Requirements

• Minimum 5 years of experience in Site Reliability Engineering, DevOps, or production operations in enterprise environments, including at least 4 years in public sector or regulated cloud environments
• Strong understanding of cloud platforms (preferably AWS)
• Experience with monitoring, observability, and application performance monitoring (APM) tools
• Strong troubleshooting capability across application and infrastructure layers
• Experience in incident management and root cause analysis
• Familiarity with ITIL processes (incident, problem, change management)
• DevOps experience with SHIPHATS, including maintaining CI/CD pipelines, branching strategies, pipeline onboarding, and Infrastructure as Code (IaC) using Terraform
• Experience with script lifecycle management and version control using GitLab
• Experience with automation and scripting (Python, PowerShell, etc.)
  
  

Preferred

• Experience in system integrator or managed services (Day 2 operations) environment
• Hands-on experience administering and supporting enterprise middleware platforms (e.g., Amazon EKS, IBM MQ, NGINX, RabbitMQ, MongoDB, Docker, API gateways, and .NET/Spring runtimes)
• Hands-on experience implementing and administering StackOps for application performance monitoring, with configurations built on open standards (e.g., OpenTelemetry)
• Experience operating in a Government Commercial Cloud (GCC) environment
• Knowledge of performance tuning and capacity planning
  
  

Key Competencies

• Strong analytical and problem-solving skills
• Ability to lead during high-pressure incidents
• Structured and governance-driven mindset
• Proactive approach to reliability and continuous improvement
• Strong stakeholder coordination across internal teams and vendors
  
  

Success Measures

• SLA compliance (availability, uptime, performance)
• Reduction in MTTR and incident recurrence
• Stability during patching and change activities
• Increased automation and reduced manual intervention
• Improved system performance and resilience
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.