Description and Requirements
Job Title: L2 Wintel Support Engineer - Azure & AWS Platform
Location: Singapore Department: Cloud Infrastructure / IT Operations Reports To: Cloud Operations Manager / Infrastructure Lead Employment Type: Full-Time
Job Summary
We are seeking a highly capable Level 2 Wintel Support Engineer with strong Azure administration experience and exposure to AWS cloud platforms. The candidate should have 5+ years of hands-on Wintel experience and at least 2-3 years of Azure cloud experience, preferably in regulated or secure environments (e.g., Government Commercial Cloud - GCC).
The role primarily focuses on supporting Windows workloads on Azure, managing Azure infrastructure services, and maintaining hybrid connectivity with on-premises environments. Secondary responsibilities include supporting AWS workloads. The candidate should also have exposure to security hardening, vulnerability remediation, and automation.
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Key Responsibilities
Azure Infrastructure (Primary Responsibility)
. Provide L2 operational support for Microsoft Azure infrastructure, including Azure Virtual Machines, networking, and storage services. . Manage and support Azure Virtual Machines (Windows/Linux) including provisioning, monitoring, troubleshooting, and performance optimization. . Manage Azure Virtual Network (VNet), Subnets, Network Security Groups (NSG), Route Tables, and Private Endpoints. . Support Azure Active Directory / Microsoft Entra ID integration, identity management, and role-based access control (RBAC). . Manage and troubleshoot Azure VPN Gateway, ExpressRoute connectivity, and hybrid network integration with on-premises environments. . Configure and monitor Azure Monitor, Log Analytics, and Alerts for system health and performance monitoring. . Manage Azure Backup and Azure Site Recovery for VM backup and disaster recovery. . Support Azure Storage services (Blob, Files, Managed Disks) and access control.
. Perform Azure patch management and update management using Azure Update Manager / Automation. . Assist in implementing Azure security best practices, Microsoft Defender for Cloud recommendations, and CIS benchmarks. . Troubleshoot VM connectivity issues, DNS resolution, and authentication issues in hybrid environments. . Support infrastructure deployment automation using ARM templates, PowerShell, or Terraform where applicable.
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Wintel & Platform Support
. Provide L2 operational support for Windows Server 2012/2016/2019/2022 in both on-prem and cloud environments. . Manage and support Active Directory, DNS, DHCP, GPO, WSUS, and Windows clustering. . Resolve incidents and service requests related to Wintel systems via ITSM platforms (ServiceNow, Jira, etc.). . Perform patch management and coordinate monthly/quarterly patch cycles using WSUS/SCCM/Azure Update Manager/AWS Systems Manager.
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AWS Support (Secondary Responsibility)
. Support AWS services including EC2, S3, IAM, EBS, CloudWatch, and Systems Manager (SSM). . Assist in monitoring and troubleshooting AWS workloads hosted in EC2 environments. . Implement and review IAM permissions using IAM Access Analyzer and least privilege model.
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Security & Compliance
. Execute and remediate findings from CIS Hardening baselines and compliance scans. . Carry out Vulnerability Management System (VMS) remediation and Cloudscape recommendations in collaboration with InfoSec teams. . Work with Trend Micro Vision One or similar EDR/XDR platforms for threat detection and remediation. . Support security reviews and vulnerability remediation across Azure and AWS workloads.
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Automation & Operations
. Assist in automation scripting using PowerShell, Azure CLI, and AWS CLI. . Create and maintain technical documentation, runbooks, and standard operating procedures. . Participate in audits, patch windows, and disaster recovery testing. . Provide on-call support and participate in 24x7 shift rotations when required.
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Required Qualifications
. Diploma or Degree in Information Technology, Computer Science, or related discipline. . 5+ years of hands-on Wintel administration and support experience. . 2-3 years of Azure cloud administration experience supporting Windows workloads. . Good understanding of Azure Virtual Machines, VNets, NSG, Azure Storage, and Azure monitoring tools. . Experience with identity management (RBAC, Azure AD), security groups, and cloud networking. . Exposure to security and hardening frameworks (e.g., CIS Benchmarks, SCAP). . Familiarity with tools such as Trend Micro Vision One, Qualys/Tenable, Azure Security Center / Defender for Cloud, AWS Config. . PowerShell scripting proficiency for routine tasks and automation. . Knowledge of backup and disaster recovery strategies in Azure environments. . Understanding of ITIL practices and experience using ticketing systems.
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Preferred Certifications
. Microsoft Certified: Azure Administrator Associate . Microsoft Certified: Azure Solutions Architect Expert . AWS Certified SysOps Administrator - Associate . AWS Certified Solutions Architect - Associate . ITIL Foundation
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Soft Skills
. Strong analytical and incident troubleshooting skills under pressure. . Ability to handle and communicate with customers and stakeholders professionally. . Strong ownership mindset and proactive problem-solving ability.
. Good written and verbal communication skills with clear documentation capability. . Team player with collaborative work ethic and willingness to learn new cloud technologies.
