Introduction:
In this role, you are to build and lead a team that develops, defines and executes strategy to build customer relationships, be responsible and accountable for all customer-related quality matters and be the team's key point of contact for customers on quality issues.
Your Job:
- Drive alignment to customer specific quality requirements to meet and exceed customer expectations.
- Drive systemic customer related Quality System roll-out, deployment, improvement and enhancement activities.
- Drive customer 8D / CAR closure and verify corrective/preventive effectiveness.
- Coordinate Quality spec review/negotiations with customers.
- Manage quality reviews / scorecards with customers to show quality improvement progress.
- Drive analysis to identify improvement opportunities and internal programs to improve customer quality performance.
- Collaborate to achieve manufacturing stability to achieve zero excursions for customers.
- Collaborate to execute pre-ramp Assessment and Safe Launch for successful first time-right production ramp to meet and exceed customer needs.
Required Qualifications:
- Bachelor's/Master's degree in Engineering or Science.
- Has more than 10 years of Semiconductor experience, preferably in a foundry environment.
- Able to manage customer expectations and negotiate realistic solutions.
- Has experience in managing a quality group in a large manufacturing environment.
- Working knowledge of QS9000/ISO9000/TS16949 quality systems, SPC & TQM concepts.
- Knowledge of wafer fabrication process is an advantage.
Other Essential Attributes
- Good people & leadership skills and able to lead the team under pressure.
- Team lead with good executive brevity / presentation and communication skills.
- Be a Flag bearer for an Automotive Quality Mindset in the Fab.
