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Tata Communications Limited

Sr Manager - Service Delivery & Management

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  • Posted 19 days ago
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Telecom/ISP

Job Description

Job Description

The role owns the design & development of solution architecture with respect to technical solution design & service design for complex solutions in Cloud & security domain with the objective of increasing revenue, profitability, and market competitive. This is a tactical role which defines the direction of new solutions, processes, standards based upon business strategy or customer need, with a significant mid-term impact on business unit overall results.

Responsibilities

Serve as a technical expert on solutions design, development, and implementation requirements to address business needs. Analyse the functionality and constraints of recommended solution across multiple systems/platforms/applications.
Scan the technology requirements of market, participate in product development activities, represent in customer / marketing forums to increase brand awareness.
Ensure compatibility, interoperability, stability, and usability of solution architecture.
Design and deliver complex solutions as per customer requirements. Work with various stakeholders including sales team, products team, engineering team to jointly assess customer requirements.
Support the Product team through the product development lifecycle and provide inputs on product features from a business requirements/customer perspective.
Work with clients, internal stakeholders to provide integrated solution architecture across multiple products to meet the client requirements. Provide an expertise to internal teams and/or external vendors and partners to design complex solutions and ensure effective delivery of the same.
Create and review architecture and solution design artifacts. Proactively provide guidance on engineering methodologies, standards, and best practices.
Identify, communicate, and mitigate Risks, Assumptions, Issues and Decisions throughout complete lifecycle (Pre-sales, Delivery, Support)
The role may be an individual contributor or may lead a small team.

Desired Skill sets

Ability to translate customer and business requirements into technical solutions.
Understanding on Enterprise Architecture, business concepts, processes, and requirements
Experience in creating HLD and LLD
Developing creative, logical solutions and assisting in the presentation of findings and recommendations to clients
Industry domain knowledge of key technology and industry trends
Experience of delivering consulting assignments for customers in design/architecture area

More Info

Industry:Telecom/ISP

Function:Cloud Security

Job Type:Permanent Job

Date Posted: 13/09/2025

Job ID: 126029169

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About Company

Tata Communications is a digital ecosystem enabler that powers today&#8217&#x3B;s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world&#8217&#x3B;s internet routes and connects businesses to 60% of the world&#8217&#x3B;s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications&#8482&#x3B;, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of &#8216&#x3B;Secure Connected Digital Experience&#8217&#x3B; (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.

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Last Updated: 01-10-2025 06:56:22 AM
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