About The Company
Tata Communications Redefines Connectivity with Innovation and IntelligenceDriving the next level of intelligence powered by Cloud, Mobility, Internet of Things, Collaboration, Security, Media services and Network services, we at Tata Communications are envisaging a New World of Communications
Scope of Responsibilities:
- Analyse, Troubleshoot Network devices for IP MPLS on Cisco, Alcatel Lucent, Nokia platforms , SDWAN network based on Versa, Fortinet,VIPTELA platforms based network using Routing protocols BGP, EIRGP,OSPF, ISIS, etc, Switching network based on STP, Access list
- Resolve network problems and faults, Track and establish trends based on pending trouble problems codes/ trouble fix codes.
- Monitor repeat trouble customers issues, forward unresolved issues to expert TAC teams,
- Building Tools to automate network management and scale to deliver multiple projects.
- Over see day to day functions of Operations.
- Manage performance and development of individual contributors
- Accountable for understanding and managing services across complex echo systems, cutting across multiple technologies, Organizations
- Adherence to quality work and customer satisfaction.
- Escalation Management with suppliers
- Internal escalation Management.
- Bridge call handling during incidents.
- Incident management and customer escalation handling Skills required:
- Strong understanding and Trouble shooting skills on Technology platforms, should be able to diagnose the IP MPLS, Transmission technologies (SDH, Ethernet, DWDM, Layer1), Direct Internet Access( Internet Products), Voice, Mobility and Cloud services ( AWS, Google, Assure). SDWAN, Security knowledge will be additional advantage.
- Hands on experience working on Routers ( Cisco, Alcatel Lucent, Nokia gears), Switches( Cisco, Huawei, Nokia ) SDWAN devices ( Versa, Fortinet, Viptela platforms ), Transmission platforms ( Cisco ASR, Turin, Ciena, Huawei, Tejas )and similar devices.
- Experience on ServiceNow ITSM based ticket system, Shall be managing the Trouble ticket queue flow, Change request management module, Problem management module
- Experience working with Global Telecom Operators.
