Job Description
Scope of Responsibilities:
Analyse, Troubleshoot Network devices for IP MPLS on Cisco, Alcatel Lucent, Nokia platforms , SDWAN network based on Versa, Fortinet,VIPTELA platforms based network using Routing protocols BGP, EIRGP,OSPF, ISIS, etc, Switching network based on STP, Access list Resolve network problems and faults, Track and establish trends based on pending trouble problems codes/ trouble fix codes. Monitor repeat trouble customers issues, forward unresolved issues to expert TAC teams, Building Tools to automate network management and scale to deliver multiple projects. Over see day to day functions of Operations. Manage performance and development of individual contributors Accountable for understanding and managing services across complex echo systems, cutting across multiple technologies, Organizations Adherence to quality work and customer satisfaction. Escalation Management with suppliers Internal escalation Management. Bridge call handling during incidents. Incident management and customer escalation handling Skills required: Strong understanding and Trouble shooting skills on Technology platforms, should be able to diagnose the IP MPLS, Transmission technologies (SDH, Ethernet, DWDM, Layer1), Direct Internet Access( Internet Products), Voice, Mobility and Cloud services ( AWS, Google, Assure). SDWAN, Security knowledge will be additional advantage. Hands on experience working on Routers ( Cisco, Alcatel Lucent, Nokia gears), Switches( Cisco, Huawei, Nokia ) SDWAN devices ( Versa, Fortinet, Viptela platforms ), Transmission platforms ( Cisco ASR, Turin, Ciena, Huawei, Tejas )and similar devices. Experience on ServiceNow ITSM based ticket system, Shall be managing the Trouble ticket queue flow, Change request management module, Problem management module Experience working with Global Telecom Operators.About Company
Tata Communications is a digital ecosystem enabler that powers today’s fast-growing digital economy. We enable the digital transformation of enterprises globally, including 300 of the Fortune 500. We carry around 30% of the world’s internet routes and connects businesses to 60% of the world’s cloud giants.
We have been a part of the rich heritage of the internet in India. Over the last 25 years, enterprise-enabled services have been essential to the adoption of digital services in the country. Connectivity is an essential fabric of sustenance for the economy. We are committed to enabling Industry leaders in this New World of Communications™, with our unique promise of delivering secure connected digital experiences.
In 2020, we announced the launch of ‘Secure Connected Digital Experience’ (SCDx), a proposition intended to meet this growing, worldwide demand for new ways of operating, which includes far higher levels of working from home, rising security risks, a shift to digital commerce, and more contactless experiences. It will help companies currently relying on short-term fixes by providing holistic, secure, enterprise-level digital solutions that address current challenges and are fit for the long term.
