Sr Engineer Customer Engineering

• Manage and monitor the success of customer programs and NPIs in the Fabs by utilizing and updating the appropriate systems. Resolve and/or highlight issues that threaten the success of customer programs and/or NPIs.
• Process and manage customer interfaces (such as but not limited to customer requests, meetings, visits, complaints and feedbacks) with timely closed-loop response by utilizing and updating the appropriate systems.
• Support and utilize Customer scorecards and QBR feedback to gauge customer satisfaction and drive for improvements with the aim of being rated as #1 Supplier.
• Solicit training and coaching so as to continuously improve the skills and knowledge needed to carry out Customer Engineering's roles and responsibilities.
• Responsible and accountable for complying with environmental, health, safety and security (EHSS) system, policies, procedures and guidelines that are applicable to scope of work, thereby maintaining a healthy and safe workplace.

Accountability

• Plan, monitor and control the overall project plan and risk analysis to ensure that all deliverables are met on time.
• Synergize and participate with cross-departments in achieving corporate management's business objectives and initiatives.

Relationship Focus

• Effectively communicate to customers on technical and/or quality issues so as to mitigate exposure and proactively manage customers expectations.

Requirements

• Degree in Electrical/Electronic Engineering or related field fromrecognized institutions.
• Minimum 2 yearsrelevant experience in wafer fab (technical position) environment preferred.
• Fresh graduates who are keen to learn in the semiconductor industry can be considered.
• Knowledge of wafer fab processing
• Fluency in English Language - written & verbal. Knowledge of other languages will be an advantage.
• Well versed in PowerBI platform and data analysis
• Customer-friendly, personable and communicative.
• Proactive, outgoing and energetic.
• Teachable, mature and creative.
• Possess system and creative problem solving skills.