Sr. Data Support Engineer

Sr. Data Support Engineer

Support market-level data delivery by handling operational analytics and technical tasks on Databricks, with a strong focus on reliable support and consistent processes, enabling the core team to focus on strategy, regional alignment, and advance analytics initiatives.

What's On Offer:

Job Type: Contract
Duration: 1 year
Location: Singapore, Central
No Visa Sponsorships due to urgency of the role

Key Responsibilities

• Execute BAU data and analytics tasks across assigned markets.
• Maintain SQL/Python pipelines, notebooks, and jobs in Databricks.
• Lead application support, ensuring SLA/KPI compliance and service quality.
• Manage incidents, escalations, stakeholder communication, and root cause analysis.
• Coordinate with business, technical, and platform teams to resolve production issues.
• Oversee monitoring, change management, deployments, and operational readiness.
• Prepare service performance reports and operational dashboards.
• Manage support resources, team performance, and knowledge management.
• Drive continuous improvement while ensuring IT governance, security, and data privacy compliance.

Job Requirements

• Bachelor's degree in Computer Science, IT, Engineering, or a related field.
• Strong SQL and Python skills for data processing and automation.
• Hands-on experience with Databricks notebooks, jobs, and monitoring.
• At least 5 years of IT operations or service delivery experience, including 3 years in a support or service delivery leadership role.
• Strong knowledge of ITIL processes and ServiceNow.
• Experience managing L2 application support, preferably in luxury retail.
• Excellent leadership, communication, analytical, and problem-solving skills.
• ITIL, PMP, PRINCE2, Agile, or ServiceNow certifications are an advantage.
• Proficiency in written and spoken English and Mandarin.