Specialist, Logistics Operations (MICE/Convention Services)

WE TAKE YOU ABOVE BEYOND

Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Administrative Functions

• Updating of team members attendance and temperature log sheet.
• Observe department's standard operating procedures.
• To observe all measures in place.
• To work towards the company mission and vision, to meet customer satisfaction and exceed expectations each and every time for return patronage.
• Ensure that excellent service is provided to customers in a prompt, friendly and courteous manner.
• Maintain the highest standard of service in order to provide customer satisfaction and the best possible customer experience.
  
  

Able to handle customer requests tactfully, including offering alternative solutions to customers when services requested are not available.

• Always strive to meet and exceed customers expectations and satisfaction with prompt and reliable services. Handle dissatisfied customers and rectify their complaints in order to satisfy their needs.
• To be receptive to customers feedback with due patience and diligence.
• Provide general secretarial support to the clients.
• Ensure a smooth running of the team's day-to-day operations.
• Assist in coordinating department events and organize team building events for the team.
• Maintain the cleanliness of working areas and be involved in energy conservation.
• Updating of checklist and ensure proper handover of tasks.
• Equipped with basic knowledge of property information.
• Attend Corporate Social Responsibility (CSR) and Eco 360 activity as assigned immediate manager.
• Contribute sustainability actions as required by the department.
• Attend quarterly department training
• Maintain physical stamina and proper mental attitude to handle the job function and provide customer service to events.
• To be cross trained and to be competent at the cross trained location and adhere to the immediate manager's deployment arrangement.
• Encouraged to contribute ideas that can help with the improvement of department's work process.
• Perform any other duties as assigned by the immediate manager and head of department.
  
  

Departmental Functions

• Coordinate trade-show materials movements.
• Support team by ensuring that tools and equipment are readily available.
• Communicate developments, opportunities and solutions to the Logistics Manager/Supervisor.
• Assist the team with miscellaneous duties and projects as assigned.
• Coordinate with trade show organizers and contractors during exhibitions.
• Arrange for storage of product when necessary.
• Ensure equipment are dispatched in a timely and accurate manner.
• Ensure all packed goods are easily identified and in known locations.
• Strict adherence to operations manual for Logistics Specialist.
• Manage rental of equipment's to contractors.
• To provide familiarization session to contractors renting our equipment.
• Ensure exhibition halls are clean and damage free at all times.
• To ensure all equipment maintenance schedule is diligently follow up.
• To ensure MOM recertification for equipment to be renew without any delay/issues.
• Handle/operate high reach equipment.
• Handle/operate forklifts.
• Ensure all house rules are adhered by contractors/guests at all times.
• Assist with traffic marshalling as and when required.
• Assist with the opening and closing of air walls in the expo halls according to clients requirement.
• Ensure all defects in the building are reported accordingly and to monitor of the rectification/repair of the defects.
• Stuffing/unstuffing of containers.
• Manage loading/unloading docks.
• To provide briefing to contractors accessing property for event set up and tear down.
• Check for any illegal storage in MICE.
• Liaising with Facilities team for removal/installation of lifts padding and switching on/off of hall lightings for events.
• Assist Waste Management Operations team in supervision of the cleanliness at MICE.
• Assist Waste Management Operations team with dilapidation of events.
• Assist Mail & Package Operations team with deliveries.
• Manage lift holdings for VIPs/artiste.
• Attend to any medical or non-medical cases within MICE.
• Assist Waste Management Operations team with dilapidation of events.
• Assist Mail & Package Operations team with deliveries after operating hours.
• Assist Workplace Safety & Health team with reporting of any safety violations in MICE.
• Assisting with difficult/intoxicated guests in MICE.
• Reporting of unusual happenings in MICE to SOC. Example: unattended bags, suspicious behavior in property, theft & fights.
• Assisting with guest with directions to popular tourist attractions.
• In time of crisis (Covid-19, SARS), to be on standby for activation.
  
  

Job Requirements Education & Certification

• No formal education required
• Certificate in Safety preferred.
• Valid forklift driver and high reach equipment license is a must. Experience
• At least three (3) years of working experiences as Logistics Specialist in Conventions and Exhibitions industry. Other Prerequisites
• Able to work with minimum supervision.
• Able to multi-tasks and work under pressure.
• Get along with fellow team members/other departments and work as a team.
• Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays
• Positive attitude, self-motivated with lots of initiative.
• Possess excellent interpersonal, customer services and communication skills.
• Meet attendance guidelines of the job and adhere to departmental and company policies.
• Work with internal management and team members, as well as outside support, to develop and maintain a continuing atmosphere of peak comfort and safety.
• Able to interact and communicate with all levels of staff and management.
• Able to respond immediately to all emergency situations and calls.
• Handle stressful situations. Respond calmly and make rational decisions, when handling conflicts.
• Familiar with all policies and procedures affecting the department.
• Team Member to be cross trained to assist other departments within Logistics and Business Services.
• Team member to be send for external/internal courses to upgrade.
  
  

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.