Specialist, Data Centre Site Operations

About STTGDC

Be part of a global leader in data centre solutions

STTGDC is a data centre provider headquartered in Singapore, with a global footprint in major business markets across Singapore, the United Kingdom, Germany, Italy, India, Thailand, South Korea, Indonesia, Japan, the Philippines, Malaysia and Vietnam. We harness cutting-edge technology to deliver a comprehensive suite of world-class, scalable and flexible data centre solutions, including connectivity and support services, designed to meet the evolving colocation needs of today and tomorrow. By joining our team, you'll be part of a dynamic, fast-growing industry that forms the cornerstone of today's digital world.

Why STTGDC

STTGDC's internal culture is built on creating a forward-thinking, socially responsible environment that ignites positive change. We empower our employees to thrive in a workplace defined by excellence, innovation and growth, where collaboration and creativity can flourish.

Empathy-driven culture: We lead with compassion and understanding, fostering a supportive and inclusive environment that values your well-being and voice.

Collaborative and vibrant workplace: We celebrate diversity and the power of teamwork. We value every idea and strive for constant improvement through collective innovation

Opportunities for growth: At STTGDC, we don't just offer roles – we cultivate long-term career pathways. Through professional development programs, mentorships and stretch assignments, we are committed to enabling you to grow and reach your full potential.

Key Duties and Responsibilities

As a Specialist, Data Centre Site Operations (DCSO) you will be responsible for managing and maintaining large-scale data centre infrastructure and facilities to ensure 24x7 operations in rotating shift environment.

• Work in rotating shifts to support large-scale data centre24x7 onsite operations and critical facilities.
• Monitor BMS systems (upstream to downstream), critical facilities equipment and other equipment associated with the data centre environment including fire safety, plumbing, mechanical, and electrical systems.
• Act as the first responder and Level 1 escalation point for all onsite operational incidents and issues. Perform hands-on troubleshooting and ad-hoc repairs of mechanical and electrical (M&E) equipment.
• Respond and perform all remote hands requests within the Operational and Service Level Agreements.
• Accurately document and update all relevant activities and requests in the ticketing system, including user requests, incidents, change, problems, provisioning, and ITIL (Information Technology Infrastructure Library).
• Ensure effective implementation of data centre safety, security and customer support policy and procedures.
• Oversee onsite security operations, including processes, manpower and security software systems
• Coordinate and support all internal contractors and vendors activities onsite, including reviewing of Permit-To-Work (PTW) documents, scheduling of resources, enforcement of house rules, adherence to best practices, compliance to safety procedures.
• Plan and support all preventive and reactive maintenance activities with minimal disruption to data centre operations. .
• Create accurate and regular reporting to internal stakeholders when necessary (incident reports, health reports, daily reports, etc.).
• Develop and update Standard Operating Procedures and Emergency Operating Procedures for DSCO related procedures and processes.
• Provide administrative support in assets inventory and procurement of parts/equipment.
• Assist with copper and fibre cabling deployment and troubleshooting.
• Coordinate and supervise the activities of contracted personnel performing work within the data centre.
• Coordinate all preventive/contracted/general maintenance, ensuring zero/minimum disruption of building services
• Carry out any other duties as and when assigned by the Team Leads and Management.

Requirements

• Minimum NITEC or Diploma in Computing/Electrical/Mechanical Engineering or related fields
• At least 1 year of relevant work experience in a 24x7 DC of facility operations environment. Fresh graduates with relevant qualifications in building infrastructure are also welcome to apply.
• Possess general knowledge of M&E systems and Network Infrastructure.
• Meticulous team player with the ability to work under pressure in a fast-paced environment.
• Broad knowledge in DC facilities related systems such as PDUs, UPS, DC Rectifier, Generator, DRUPs, CRAUs, Chiller, DX cooling, fire protections, etc
• Relevant facilities management and/or data centre related certifications, such as ITIL, CDCP, CDCS will be an advantage.
• Broad understanding of cloud technologies, networking, data centre facilities, system applications and IT systems
• Familiar with certification standards, such as LEED Gold, BCA-IDA Green Mark Platinum, Uptime Institute Tier III, ISO 20000 / 22301 / 27001, SS564, etc.
• Willing to be on 24x7 standby recall when additional manpower coverage is required.