Specialist, Customer Care

Job location: Jalan Buroh

Bus transport provided at Jurong East, Choa Chu Kang and Serangoon MRT.

This role is a 1 year contract which is fully on-site.

Position Overview

The Customer Care Specialist is responsible for delivering high-quality customer service and operational support through effective order management, issue resolution and collaboration with internal teams. This role plays a key part in ensuring customer satisfaction and smooth end-to-end order fulfilment.

Key Responsibilities

1. Inbound Call Handling
. Manage incoming customer calls professionally and courteously.
. Provide timely updates, product information, and service support.

2. Order Management
. Process and manage orders received via email and digital platforms such as SAP, Automation tools, and CRM systems.
. Ensure order accuracy, timely fulfilment, and update customers on order status.
. Escalate urgent issues to relevant departments for resolution.

Job Requirements

Education
. Minimum Diploma and above.

Experience
. At least 1 year of working experience (Fresh graduates are welcome to apply).
. Experience in customer service, order management, or logistics is an advantage.

Technical Skills
. Basic proficiency in Microsoft Excel, Word, and PowerPoint.
. Experience with SAP or other ERP/CRM systems is a strong advantage.

Soft Skills & Competencies
. Strong communication and interpersonal skills.
. Meticulous with high attention to detail.
. Good problem-solving ability and follow-through.
. Ability to work under pressure and adapt to changes.
. Open-minded and willing to take on new tasks as business needs evolve.
. Team-oriented with a positive and proactive attitude.