Effectively promote spa and beauty treatments to our guests to meet and when possible exceed targets for therapist utilization, repeat bookings, and treatments performed
Up-sell treatments and retail to maximize spa sales
Ensure all spa and beauty bookings are made in the most effective and productive manner, maximising treatment opportunities
Carry out spa treatments and services to a high standard as set during training
Actively maintain a good knowledge of all spa services and products, Attending spa training sessions and regular refreshment with manuals provided
Ensure that all agreed targets regarding Key Performance Indicators are achieved
Ensure all standard operating procedures as detailed in the manual are followed accordingly Follow all Health & Safety procedure and instructions accordingly and ensure a safe spa and hotel
Seek direct feedback from customers at all times, reporting feedback to supervisors, providing the best possible customer service and support
Display excellent customer service and awareness at all times
Demonstrate an excellent, overall knowledge of spa products to advise our guests
Help manage stock levels by following usage guideline set during training
Job Requirements
Completion of GCE N or GCE O or one to three months related experience and/or training or equivalent combination of education and experience.
Ability to work flexible hours (set shifts) in line with opening hours of the spa.
The desire to learn about the spa products and our company, coupled with a genuine interest in holistic skincare.
Good communication skills and the warmth to easily build rapport.
Commitment to working flexible rotating hours in line with the retail opening hours of the spa.
