Spa Receptionist

Job Responsibilities:

• Greet and welcome customers in a professional and friendly manner
• Answer all customer inquiries, both in-person and on the phone, in a timely and courteous manner
• Schedule appointments and maintain the appointment calendar
• Maintain accurate records of customer interactions and transactions
• Assist with customer complaints and provide appropriate solutions
• Handle and resolve customer complaints and escalate to the appropriate department or manager when necessary
• Process payments and issue receipts to customers (cashiering)
• Manage the company's correspondence and respond to emails in a timely manner
• Maintain a clean and organized reception area

Requirements:

• Experience as a receptionist, administator, customer service representative or a similar role preferred
• Excellent communication skills, both verbal and written
• Able to work independently and in a team
• Basic proficiency in Microsoft Office
• Able to multitask and prioritize tasks effectively
• Bilingual will be added advantage (to liaise with both English & Mandarin speaking customers)
• 5 days work week (retail shift hours)