Job Description & Requirements
Job Description
- Daily Operations Management: Overseeing day-to-day operations to ensure smooth workflow, including spa scheduling, booking systems, turn times, and room readiness.
- Team Leadership and Supervision: Hiring, training, mentoring, and supervising spa therapists, estheticians, receptionists, and support staff. Conducting performance reviews and managing staff scheduling to ensure adequate coverage.
- Guest Service Excellence: Ensuring a high-quality guest experience, maintaining a welcoming ambiance, and addressing client complaints or queries promptly to build loyalty.
- Financial Performance: Developing and managing budgets, monitoring key performance indicators (KPIs) like revenue per hour and retail sales, and managing payroll and expenses.
- Inventory and Vendor Management: Overseeing inventory levels for spa products and retail items, ordering supplies, and negotiating with vendors.
- Marketing and Promotion: Collaborating on marketing strategies to drive bookings, creating seasonal packages, and updating the spa menu.
- Compliance and Safety: Ensuring strict adherence to hygiene standards, sanitation regulations, and health and safety compliance.
Requirements
- At least 2 years of experience in local spa industry, preferably with a hospitality or professional local spa diploma and above.
- Able to commit long hours and on standby 24-7.
- 6 days work week and willing to work on weekends and PHs.
- Ability to create and manage budgets, set KPI targets and control costs.
- Proven ability to recruit, train, schedule, and motivate a diverse team of therapists and support staff.
