SPA MANAGER

1. Operations Management

Oversee day-to-day spa operations (front desk, treatment rooms, cleanliness)

Ensure compliance with health, hygiene, and safety regulations

Manage booking systems and appointment scheduling

2. Staff Supervision & Training

Recruit, train, and supervise therapists and spa staff

Create staff schedules and manage attendance

Conduct performance reviews and ongoing training

3. Customer Experience

Ensure exceptional guest service and satisfaction

Handle customer feedback and resolve complaints professionally

Maintain a relaxing and premium spa environment

4. Sales & Revenue Management

Drive sales of spa treatments, packages, and retail products

Monitor KPIs (revenue, occupancy rates, customer retention)

Plan promotions and membership programs

5. Inventory & Budgeting

Manage stock of oils, skincare products, towels, etc.

Control costs and maintain budgets

Liaise with suppliers and vendors

6. Marketing & Business Development

Work with marketing teams on campaigns and social media

Stay updated on industry trends in wellness market