Job Description

The Spa Manager ensures that every guest who enters the spa & fitness is assisted and cared for and that the members/guests scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.

Responsibilities:

Meets & handles potential members and any other walk-in clients/guests in a professional, well- mannered and friendly way.
Conducts outlet tours to new clients/guests whenever necessary.
Handles member/guest's requests and complaints and provide vital information to the Management for the purpose of improving members/guests satisfaction.
Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard.
Carries out consultations when necessary.
Ensures fulfilment of all members benefits or guests privileges and that all members / guests are attended to in the spa.
Monitors and supports Executives and associates in advising and closing sales of packages and retail products.
Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors
Manages and upkeeps Level 5 Lifestyle floor - gym, pool, Spa as a whole to offer complete lifestyle package and services to public and guests
Supervises the day-to-day operations of Spa, Pool and gym including rostering, cleanliness, maintenance of the Lifestyle floor.
Oversees and coordinates workshops and any other events associated with the hotel.
Initiates maintenance of the facilities and equipment of the outlet and level 5 and ensures that good working conditions of the facilities.
Assists in monitoring operations budgets and ensures all costs/sales commission are controlled.
Ensures associates professionalism while handling guests/members.
Fully understands the rules and regulations of the outlet and ensures that all hygiene standards, fire and safety rules and regulations are met and adhered to.
Manage the rostering, keeping a proper record of overtime hours, Public Holiday & annual leave for a team comprising of lifestyle Co-ordinator, Spa therapists and Fitness Trainer.

Requirements:

Minimum diploma in Hospitality Management preferrably in Spa Management
With CIDESCO/CIBTAC/ITEC/WSQ qualifications
Minimum 2 years experience in similar capability and/or at least 5 years in Spa Management
Strong administrative and organization skills
Excellent interpersonal and human relations abilities
High level of flexibility and adaptability
Able to work on weekends and public holidays