The Spa Manager ensures that every guest who enters the spa & fitness is assisted and cared for and that the members/guests scheduled at the Spa is acceptable and known to the necessary persons. Treatment packages are fulfilled and retail products made aware to all members/guests that enter the Spa. He / she oversees the spa and fitness operation team and assists the Management in ensuring that the outlet runs an efficient and profitable operation.
Responsibilities:
- Meets & handles potential members and any other walk-in clients/guests in a professional, well- mannered and friendly way.
- Conducts outlet tours to new clients/guests whenever necessary.
- Handles member/guest's requests and complaints and provide vital information to the Management for the purpose of improving members/guests satisfaction.
- Builds good, professional relationships with all members/guests and deals with any queries with the objective of offering the member/guest an excellent service standard.
- Carries out consultations when necessary.
- Ensures fulfilment of all members benefits or guests privileges and that all members / guests are attended to in the spa.
- Monitors and supports Executives and associates in advising and closing sales of packages and retail products.
- Works closely with other teams in the hotel to offer Spa discount vouchers / introduce Spa to visitors
- Manages and upkeeps Level 5 Lifestyle floor - gym, pool, Spa as a whole to offer complete lifestyle package and services to public and guests
- Supervises the day-to-day operations of Spa, Pool and gym including rostering, cleanliness, maintenance of the Lifestyle floor.
- Oversees and coordinates workshops and any other events associated with the hotel.
- Initiates maintenance of the facilities and equipment of the outlet and level 5 and ensures that good working conditions of the facilities.
- Assists in monitoring operations budgets and ensures all costs/sales commission are controlled.
- Ensures associates professionalism while handling guests/members.
- Fully understands the rules and regulations of the outlet and ensures that all hygiene standards, fire and safety rules and regulations are met and adhered to.
- Manage the rostering, keeping a proper record of overtime hours, Public Holiday & annual leave for a team comprising of lifestyle Co-ordinator and Spa therapists
Requirements:
- Minimum diploma in Hospitality Management preferrably in Spa Management
- With CIDESCO/CIBTAC/ITEC/WSQ qualifications and other recognized certificates will be an advantage.
- Minimum 2 years experience in similar capability and/or at least 5 years in Spa Management
- Strong administrative and organization skills
- Excellent interpersonal and human relations abilities
- High level of flexibility and adaptability
