SPA MANAGER

Key Responsibilities

• Manage the day-to-day operations of the spa to ensure smooth and efficient service delivery.
• Lead, motivate, and supervise therapists, consultants, and front desk staff.
• Recruit, train, coach, and evaluate team members to maintain high performance standards.
• Monitor staff schedules, attendance, productivity, and performance.
• Ensure exceptional customer service and effectively handle customer feedback and service recovery.
• Drive sales of treatments, packages, memberships, and retail products to achieve monthly revenue targets.
• Monitor business performance, prepare operational reports, and implement strategies to improve profitability.
• Ensure compliance with company policies, hygiene standards, health and safety regulations, and service protocols.
• Oversee inventory management, stock ordering, and cost control.
• Coordinate promotional campaigns and marketing initiatives with the management team.
• Maintain the cleanliness, presentation, and maintenance of the spa facilities and equipment.
• Foster a positive, professional, and collaborative work environment.
• Stay informed about industry trends, new treatments, and customer preferences to enhance service offerings.