Solutions Engineer, AI & Digital Solutions

Position Summary

The Solutions Engineer, AI & Digital Solutions will play a critical role in supporting GXO's strategic customers by leveraging technology, data analytics, automation, and artificial intelligence to drive business value. Reporting directly to the Managing Director, this position serves as a technology advisor to both customers and internal stakeholders, identifying opportunities to enhance operational performance through innovative digital solutions.

The incumbent will work closely with key customers, including global technology organizations, to understand business challenges, develop AI-enabled solutions, support system implementation, and drive digital transformation initiatives across GXO operations.

Responsibilities

Primary Responsibilities

Customer Solutions & Support

• Serve as the primary technical liaison for strategic customer accounts.
• Build strong customer relationships and provide consultative support on technology and operational solutions.
• Understand customer business requirements and translate them into scalable digital solutions.
• Support troubleshooting, issue resolution, and continuous improvement initiatives for customer-facing technology platforms.
• Conduct solution demonstrations, presentations, and workshops with customers and stakeholders.

AI & Digital Innovation

• Identify opportunities to leverage Artificial Intelligence, Machine Learning, Generative AI, and data analytics to improve business outcomes.
• Design, develop, and deploy AI-powered solutions to enhance operational efficiency and customer experience.
• Evaluate new technologies and establish proof-of-concepts to support GXO's innovation agenda.
• Develop predictive analytics, reporting dashboards, and automation tools to support operational decision-making.
• Collaborate with internal and external stakeholders on AI, robotics, automation, and digital transformation initiatives.

Project Management & Implementation

• Lead technology implementation projects from requirements gathering through deployment.
• Coordinate with customers, Operations, Engineering, IT, and external vendors to ensure successful project delivery.
• Support testing, system validation, user acceptance testing (UAT), and deployment activities.
• Develop and maintain technical documentation, workflows, and operating procedures.
• Monitor solution performance and drive continuous improvements.

Strategic Support

• Support the Managing Director in identifying emerging technology opportunities and market trends.
• Provide insights and recommendations on digital transformation strategies and customer technology roadmaps.
• Represent GXO in customer meetings, innovation forums, industry engagements, and technology discussions.

Qualifications Summary

Experience:

• This position requires minimum 3-8 years of experience in solutions engineering, software engineering, technical consulting, AI development, customer success, or related technology roles.
• Experience supporting enterprise or global technology customers is preferred.
• Experience in logistics, supply chain technology, automation, robotics, or warehouse solutions is advantageous.

Education:

Bachelor's Degree in Computer Engineering, Computer Science, Artificial Intelligence, Data Science, Information Technology, or related discipline.

Skills:

Technical Skills

• Proficiency in Python, Java, C++, SQL, or similar programming languages.
• Experience with AI/ML frameworks such as TensorFlow, PyTorch, Scikit-learn, Azure AI, OpenAI, or equivalent platforms.
• Knowledge of cloud platforms, APIs, databases, and system integrations.
• Experience with data visualization and analytics tools such as Power BI, Tableau, or similar platforms.
• Familiarity with Generative AI, Large Language Models (LLMs), Automation, RPA, Computer Vision, or IoT technologies will be advantageous.

Competencies

• Strong analytical and problem-solving capabilities.
• Excellent communication and presentation skills.
• Strong customer engagement and stakeholder management abilities.
• Ability to manage multiple projects and work independently.
• Commercially minded with a strong focus on innovation and business value creation.